In the previous post I discussed about how Non-Verbal communication plays a pivotal role in the process of communication. Through this post I wish to throw light on some basic and quite commonplace human behaviour which knowingly or unknowingly turns out to be annoying to the onlooker or a keen observer. Most people are blind or ignorant to these gestures as they lack the ability to recognise the implications of these gestures. Here we will devote considerable attention to such common yet annoying behaviour.
- Bang –bang: No, I Have no intention to coin any new theory of evolution rhyming with the one named Big bang. I wish to draw your attention to the fact that many people while making presence in public gatherings like meetings, seminar halls, convocations, examination halls or auditoriums are highly insensitive to opening and closing doors while stepping in and out of the room. They just unintentionally bang the doors behind them , leaving behind a disturbed and annoyed audience. We can show more sensitivity to people by handling the doors more gently.
- Drumming and whistling in public places : Yes drumming and whistling might be a great idea while enjoying leisure time with your friends but not in a formal setting. In a classroom, formal meeting, Interview or a conference hall, it is best to refrain from such actions. Such actions draw more negative attention than positive appreciation. Drumming could be interpreted as a symptom of anxiety or casual behaviour. Whistling again, may be interpreted as a mocking gesture or lack of self-control.
- Pushing aside people, while trying to make way for oneself: Very annoying and offensive behaviour is one when people walk/ brush past against you pushing you or hurting you and then act so indifferent as if they did nothing. They do not feel the need to apologise and walk away from the scene. It only shows poor civic sense and people label you as rude and uncultured.
- Acting funny in response to serious discussion or situations: Some people are so fascinated by the idea of cracking jokes that they try to bring in their characteristic humour in every situation. Irrespective of the fact where they are or in whose company they are sitting, some people are always absorbed in their own thoughts. Little do they realise that using humour every now and then in response to serious questions or grave discussions can become a serious offence if used without context and lack of judgement. It shows absence of consideration (One of the 7 C’s of communication) and comes across as an irresponsible behaviour.
- Diverging from the central theme of discussion to avoid confrontation: There is another special category of people who always try to streamline the communication as per their liking. They override your arguments with illogical explanations simply to divert the flow of communication. They use this strategy as a weapon for self-defence. Such a communication where one tries to mask ones mistakes by using illogical and irrational arguments to divert the attention and escape from the uncomfortable situation is often judged as escapist or arrogant behaviour. It is important to confront the fears instead of trying to hide them under the carpet.
- Staying glued to ones mobile while someone is talking: Highest form of discourteousness observed in todays mobile generation is staying glued to ones mobile when someone is speaking. This is nothing less than showing disrespect to the speaker. Eye contact is a significant way to send feedback to the speaker. Avoiding eye-contact may send the wrong signal and strain the relations with the speaker and create misunderstandings.
People do frame opinions about you based on your non-verbal communication. It is upto you that how you want your public image to be framed. Do you wish to be recognised as a sensible, sensitive, responsible and intelligent individual or you wish to appear as an irresponsible, unpleasant, insensitive and foolish person?
The choice is yours. Remember image and reputation management is a necessary marketing strategy in today’s competitive environment. Communication, both verbal and non-verbal is an indispensable tool in reputation management.