Communication Networks in offices or organisations govern and define the Work environment. The work culture stems out of the manner in which the information is shared and exchanged.
What purpose does communication serve in an organisation? We frequently observe the following functions of communication:
1. Efficient planning
2. Sharing information
3. Training and development
4. Leadership and coordination
5. Building relationships
6. Facilitating decision making
Absence of good and transparent communication may lead to false assumptions and wrong inferences. On the other hand information overload, hierarchical rigidity and fear of superiors can also obstruct the communication process in an organisation.
If we explore vigilently we can identify the following four types of communication networks that operate in various organisations:
Wheel: It is less liberal and does not offer scope for free interaction.The power is centrally located. The communication is one_way and restricted. This does not give space to the subordinates to express their opinion or concerns. In this network communication is confined to one central point of authority hence it is rigid and autocratic.
Chain: It allows one – way communication. The people at every senior level communicate to their subordinates but their is no upward communication. This is based on passing information downward but does not give opportunity to junior employees to participate in the communication process. This is again restrictive and less interactive.
Circle: It allows interaction at same level and with people having similar interests. This helps in creating a liberal platform of communication for people sharing common goals and objectives. This network fuels competition and improves productivity.
All – channel Network: It is the most democratic form of communication network. It facilitates communication across all levels. It is an open type of communication network that lets employees share their thoughts, concerns and grievances and focuses on managing employee communication through a well defined system of communication. The communication is both upward and downward.
An organisation can choose any communication network as per its requirement but it should be best suited in the interest of the organisation and its employees. If the office communication is clear, simple, transparent and liberal with equal opportunity for expression and open discussion it will not only empower the employees but also help attain professional goals.
A democratic communication network helps build trust among team members. Trust is essential for optimising the potential of the employees and improving their efficacy. Contented and happy team is the key to a positive work environment. Keeping in view the interest and demand of the employees is the mark of a successful employer. The communication network defined by an organisation can either promote or restrict the collective growth of the organisation based on whether it allows for open and flexible channels of communication or sticks to the rigid and orthodox system of communication hierarchy.
Employee satisfaction and employee growth are the biggest contributors to the success of an organisation. If the employees are provided a healthy and congenial environment it will help reduce undue work pressure and free them from unnecessary challenges in day to day work.
Let us thus aim to simplify the communication processes in work places by promoting flexibility, transparency, justice and equality. Remember, a brand is build not just through promotion and publicity; it is the human resource that is the most important asset of an organisation. If the employees are nurtured and their interests protected then undoubtedly there will be unparalleled rise in their performance.
External success is a reflection of the internal harmony, coordination and collective efforts of the employees. Establishing an effective communication network can show magical results in fostering a healthy and dynamic business environment.